All Systems Operational
Web admin app ? Operational
Web agent app ? Operational
Mobile community app Operational
Website widget Operational
API ? Operational
Conversation message delivery Operational
Website chat service Operational
Social chat service ? Operational
Website video service Operational
Website call service Operational
Inner components Operational
Mirroring ? Operational
Reporting ? Operational
Community livefeed Operational
Call Recording Operational
API Twilio Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 21, 2017

No incidents reported today.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017
Resolved - A fix has been developed and deployed by Facebook's technical team.
There are no more slow downs in the social messages picking list.
Thank you for your patience.
Feb 17, 14:41 CET
Update - Issue on Facebook's side is still ongoing. Please follow this link to get more informations : https://developers.facebook.com/bugs/1816588608607772/
Thank you for your patience.
Feb 6, 16:09 CET
Identified - We are currently experiencing some slow downs on our social platform (Facebook, Messenger). Some messages aren't loading properly in the picking list. Our technical team has identified the issue. We're waiting for a feedback from Facebook's technical team. We will keep you posted.
Feb 6, 10:45 CET
Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017
Resolved - All the statistics are available again.
Feb 13, 15:00 CET
Identified - The service is going to be restarted to get the statistics back.
Feb 13, 14:24 CET
Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017

No incidents reported.

Feb 9, 2017

No incidents reported.

Feb 8, 2017

No incidents reported.

Feb 7, 2017

No incidents reported.