All Systems Operational
Administration ? Operational
90 days ago
99.99 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management ? Operational
Statistics ? Operational
90 days ago
99.99 % uptime
Today
Sending email ? Operational
Conversation Panel ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Conversation views ? Operational
90 days ago
100.0 % uptime
Today
Message exchange ? Operational
90 days ago
100.0 % uptime
Today
Conversation closure ? Operational
90 days ago
100.0 % uptime
Today
Conversation transfert ? Operational
90 days ago
100.0 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Call ? Operational
90 days ago
100.0 % uptime
Today
Video ? Operational
90 days ago
100.0 % uptime
Today
Third Party Channels ? Operational
90 days ago
99.81 % uptime
Today
Twitter ? Operational
90 days ago
99.97 % uptime
Today
Facebook ? Operational
90 days ago
99.97 % uptime
Today
Facebook Messenger ? Operational
90 days ago
99.97 % uptime
Today
WhatsApp ? Operational
90 days ago
99.98 % uptime
Today
SMS ? Operational
90 days ago
98.99 % uptime
Today
Mobile SDK ? Operational
90 days ago
99.97 % uptime
Today
Visitor’s Interface ? Operational
90 days ago
100.0 % uptime
Today
Engagement Notification ? Operational
90 days ago
100.0 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Bot ? Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Rest API ? Operational
90 days ago
100.0 % uptime
Today
GraphQL API ? Operational
90 days ago
100.0 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 17, 2021

No incidents reported today.

Jun 16, 2021
Resolved - After a monitoring period, we close the incident.
We thank you for your patience and understanding
Jun 16, 14:57 CEST
Monitoring - We confirm the return to normal and are currently monitoring activity on third-party channels.
Jun 16, 12:55 CEST
Update - The problem is being resolved and we are seeing a gradual return to normal.
Jun 16, 12:39 CEST
Identified - The problem is related to our hosting provider. We are currently in contact with their teams to solve it as soon as possible.
WhatsApps channel is also impacted
Jun 16, 12:33 CEST
Investigating - We are currently experiencing an incident on the following third-party channels: Facebook, Messenger, Twitter, SDK, SMS channels

It is no longer possible to receive or send messages.
Our technical team is working to identify the cause and resolve this issue.
We thank you in advance for your patience.
Jun 16, 12:22 CEST
Resolved - Between 4:50AM and 5:14AM (Paris time), operator were unable to receive messages from visitors due to a technical error in the messaging service.

The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
Jun 16, 05:00 CEST
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:01 CEST
Scheduled - *WHAT & WHY*
We will perform a maintenance on iAdvize based bots on Thursday, June 10 at 9am UTC+2.
This maintenance will consist of deactivating bots that have not processed any conversation for more than 2 months.
We note that many iAdvize based bot have been created but are not used today which impacts the performance of active bots.
This action aims to improve the performance of active bots.

*IMPACTS ON COMPONENTS*
- Active iAdvize based bots which have not processed any conversation for more than 2 months will be disabled.
- All active iAdvize based bots handling conversations on a regular basis will not be impacted.
- All active Third-party bots will not be impacted.
- No modifications to platform features are expected.

*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*
You can check the "Contact / Activity" report over the last 2 months to see if your iAdvize based bots have handled at least one conversation. If not and the bot is active, it will be disabled.
Bots that were created less than 2 months ago and have not processed any conversations will not be disabled.
Of course you can manually reactivate your bots using the settings page if necessary.

*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): June 10, 2021, 9:00AM
- US/Pacific: June 10, 2021, 12:00AM
- US/Central: June 10, 2021, 3:00AM
- US/Eastern: June 10, 2021, 3:00PM
Jun 8, 10:30 CEST
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.