Update - We are still waiting for Twitter investigations and feedback.

Thanks for your patience.
Jan 22, 17:34 CET

Investigating - We are currently experiencing an incident impacting social channel (Twitter).

Incoming conversations may not appear in the picking list since 2.50pm.

The Twitter data team is investigating a possible system irregularity.

We will update you as we learn more from Twitter.

Thanks for your understanding.
Jan 22, 16:54 CET