All Systems Operational
Admin Web App ? Operational
Agent Web App ? Operational
Mobile Community App Operational
Website widget Operational
API ? Operational
Conversation message delivery Operational
Website chat service Operational
Social chat service ? Operational
Website video service Operational
Website call service Operational
Bot service (beta) Operational
Inner components Operational
Mirroring ? Operational
Reporting ? Operational
Community livefeed Operational
Call Recording Operational
API Twilio Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019
Corrective maintenance - slowness on social channels
Completed - The scheduled maintenance has been completed.
Sep 20, 14:16 CEST
Update - We are currently migrating the database to improve performance in processing messages from social channels.
This migration is still ongoing. We estimate a return to normal for 2pm CEST
Sep 20, 13:18 CEST
Update - Maintenance takes longer than expected.
We cannot estimate the exact end time. We do our best to restore the service as soon as possible.
Sep 20, 12:48 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 12:30 CEST
Scheduled - We detect slow loading of social messages (Twitter, Facebook, Messenger) in the picking list.
Sometimes it may be necessary to reload the conversation panel several times for the messages to appear.
A corrective maintenance is scheduled today at 12:30pm CEST. For 5 to 10 minutes, it will no longer be possible to access or reply to social messages.

Thank you in advance for your understanding.
Sep 20, 11:58 CEST
Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

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