All Systems Operational
Admin Web App   ? Operational
Agent Web App   ? Operational
Mobile Community App   Operational
Website widget   Operational
API   ? Operational
Conversation message delivery Operational
Website chat service   Operational
Social chat service   ? Operational
Website video service   Operational
Website call service   Operational
Bot service (beta)   Operational
Inner components Operational
Mirroring   ? Operational
Reporting   ? Operational
Community livefeed   Operational
Call Recording   Operational
API Twilio   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will perform a maintenance on our Redis server between 0:00 AM (UTC+1) to 1:30 AM (UTC+1) on 21th of August, in order to scale up this service into a bigger technical infrastructure.
This service is used to prevent overloads on our main database.
During this time, you might have slowdowns on the platform. No downtime is expected.
Thank you for your understanding.
Posted on Aug 14, 11:59 CEST
Past Incidents
Aug 15, 2018

No incidents reported today.

Aug 14, 2018
Resolved - After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal.

Thanks a lot for your patience.
Aug 14, 10:19 CEST
Update - The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
Aug 14, 01:02 CEST
Update - A patch has been deployed, we are now monitoring the results.
Aug 14, 00:46 CEST
Update - We still have issue with the conversation panel.
A 404 message is displayed instead of the the proper display.
We're on it.
Aug 13, 23:57 CEST
Monitoring - The situation is now back to normal since 10PM, our technical team continues the monitoring of our infrastructure.
Aug 13, 23:42 CEST
Investigating - Our technical team is investigating on slowdowns on our platform between 8:04PM to 9:41PM. Access to the administration or discussion panel, the messages exchange and reports were impacted (data not updated, error 404,...).
Our technical team has proceed to an emergency reboot in order to restore the platform acces.
Aug 13, 21:45 CEST
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.