iAdvize (SD) Status

All Systems Operational

Admin Web App Operational

Agent Web App Operational

Mobile Community App Operational

Website widget Operational

API Operational

Conversation message delivery Operational

Website chat service Operational

Social chat service Operational

Website video service Operational

Website call service Operational

Bot service (beta) Operational

Inner components Operational

Mirroring Operational

Reporting Operational

Community livefeed Operational

Call Recording Operational

API Twilio Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Platform maintenance : Redis service Aug 21, 00:00-01:30 CEST

We will perform a maintenance on our Redis server between 0:00 AM (UTC+1) to 1:30 AM (UTC+1) on 21th of August, in order to scale up this service into a bigger technical infrastructure.
This service is used to prevent overloads on our main database.
During this time, you might have slowdowns on the platform. No downtime is expected.
Thank you for your understanding.
Posted on Aug 14, 11:59 CEST

Past Incidents

Aug 15, 2018

No incidents reported today.

Aug 14, 2018

Slowdowns on the platform

Resolved - After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal.

Thanks a lot for your patience.
Aug 14, 10:19 CEST

Update - The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
Aug 14, 01:02 CEST

Update - A patch has been deployed, we are now monitoring the results.
Aug 14, 00:46 CEST

Update - We still have issue with the conversation panel.
A 404 message is displayed instead of the the proper display.
We're on it.
Aug 13, 23:57 CEST

Monitoring - The situation is now back to normal since 10PM, our technical team continues the monitoring of our infrastructure.
Aug 13, 23:42 CEST

Investigating - Our technical team is investigating on slowdowns on our platform between 8:04PM to 9:41PM. Access to the administration or discussion panel, the messages exchange and reports were impacted (data not updated, error 404,...).
Our technical team has proceed to an emergency reboot in order to restore the platform acces.
Aug 13, 21:45 CEST

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.

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