All Systems Operational
Administration ? Operational
90 days ago
99.95 % uptime
Today
Login ? Operational
90 days ago
99.97 % uptime
Today
Engagement settings ? Operational
Distribution settings ? Operational
Channel settings ? Operational
Users management ? Operational
Statistics ? Operational
90 days ago
99.94 % uptime
Today
Sending email ? Operational
Conversation Panel ? Operational
90 days ago
99.98 % uptime
Today
Login ? Operational
90 days ago
99.97 % uptime
Today
Conversation views ? Operational
90 days ago
99.98 % uptime
Today
Message exchange ? Operational
90 days ago
99.98 % uptime
Today
Conversation closure ? Operational
90 days ago
99.98 % uptime
Today
Conversation transfert ? Operational
90 days ago
99.98 % uptime
Today
Mirroring / Cobrowsing ? Operational
Canned answer ? Operational
Onsite Channels ? Operational
90 days ago
99.98 % uptime
Today
Chat ? Operational
90 days ago
99.98 % uptime
Today
Call ? Operational
90 days ago
99.98 % uptime
Today
Video ? Operational
90 days ago
99.98 % uptime
Today
Third Party Channels ? Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
Facebook ? Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Visitor’s Interface ? Operational
90 days ago
99.97 % uptime
Today
Engagement Notification ? Operational
90 days ago
99.97 % uptime
Today
iAdvize Messenger ? Operational
90 days ago
99.97 % uptime
Today
Mobile App ? Operational
90 days ago
99.98 % uptime
Today
Bot ? Operational
90 days ago
99.92 % uptime
Today
APIs Operational
90 days ago
99.98 % uptime
Today
Rest API ? Operational
90 days ago
99.98 % uptime
Today
GraphQL API ? Operational
90 days ago
99.98 % uptime
Today
Webhook ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 09:25 CEST
Monitoring - The platform is accessible again.
The problem came from a DNS resolution issue
We are monitoring the activity to make sure that everything is operational.
Sep 20, 13:39 CEST
Investigating - We are currently experiencing a problem on the platform.
The administration, the desk are inaccessible. Visitors can no longer engage in conversation.
Our technical team is currently mobilized to solve the problem as soon as possible.
Sep 20, 13:21 CEST
Sep 20, 2021
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Aug 17, 10:35 CEST
Scheduled - *WHAT & WHY*
Our technical team will be performing a major update of our hosting infrastructure in order to ensure better performance and security of the iAdvize platform.
This will occur on Tuesday, September 15th, 5:00 AM - 8:00 AM UTC+2 (Paris Time).

*IMPACTS*
We expect to cut traffic on our production servers for at most 60 minutes but you may notice the following effects during the whole intervention :
- All contact elements (contact buttons, invitations or engagement messages) will not be displayed on your websites
- iAdvize based BOTs and Third-party BOTs will not be displayed to visitors
- Social channels listening by iAdvize (Facebook, Messenger, Twitter, SMS, Whatsapp) won't be functional
- The connection to the conversation panel or mobile Apps won't be functional for Agents
- The iAdvize administration for Managers/Administrators won't be functional.
- iAdvize REST API, GraphQL API and webhooks won't be functional.
- No modifications on platform features are expected.

*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): September 15, 5:00 AM - 8:00 AM
- US/Pacific: September 14, 8:00 PM - 11:00 PM
- US/Eastern: September 14, 11:00 PM - 2:00 AM
- Asia/China: September 15, 11:00 AM - 2:00 PM
Jul 27, 17:04 CEST
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.