iAdvize (SD) Status

All Systems Operational

Admin Web App Operational

Agent Web App Operational

Mobile Community App Operational

Website widget Operational

API Operational

Conversation message delivery Operational

Website chat service Operational

Social chat service Operational

Website video service Operational

Website call service Operational

Bot service (beta) Operational

Inner components Operational

Mirroring Operational

Reporting Operational

Community livefeed Operational

Call Recording Operational

API Twilio Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 27, 2019

No incidents reported today.

Mar 26, 2019

No incidents reported.

Mar 25, 2019

Slowdowns on the platform

Resolved - The situation was back to normal yesterday, short after this incident's declaration.

After investigation we have identified that very limited impact was actually expected on the usage of iAdvize.
Thank you.
Mar 25, 09:41 CET

Investigating - Our technical team is investigating on slowdowns on our platform. It may impact your access to the administration or discussion panel, and the messages exchange.
Mar 24, 16:44 CET

Mar 23, 2019

No incidents reported.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

Service disruption on social channels and SMS

Resolved - Our technical team has identified the cause of the problem and performed an intervention. The situation is now back to normal, thank you for your patience.
Mar 18, 10:50 CET

Investigating - We are experiencing an incident impacting social channels and SMS. When clicking on a conversation from these channels, the conversation window does not open.

We are working to restore the service and will update you as we learn more.
Mar 18, 10:15 CET

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.