All Systems Operational
Admin Web App
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Operational
Agent Web App
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Operational
Mobile Community App
Operational
Website widget
Operational
API
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Operational
Conversation message delivery
Operational
Website chat service
Operational
Social chat service
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Operational
Website video service
Operational
Website call service
Operational
Bot service (beta)
Operational
Inner components
Operational
Mirroring
?
Operational
Reporting
?
Operational
Community livefeed
Operational
Call Recording
Operational
API Twilio
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Platform maintenance : Websocket domain update on the iAdvize conversation panel
Nov 6, 07:00-09:00 CEST
On Tuesday, November 6th, we will update the name of the subdomain used to load Websocket on the iAdvize conversation panel.
Websocket is the communications protocol used to exchange messages between agents and visitors.
Make sure to whitelist the websocket protocol "wss://"
If you have network filtering on the workstations of your agents, you must verify that "wss://*.iadvize.com" is whitelisted.
There will be no impact on the platform.
No interruption of service is expected during this maintenance.
Posted on Sep 28, 17:15 CEST
Websocket is the communications protocol used to exchange messages between agents and visitors.
Make sure to whitelist the websocket protocol "wss://"
If you have network filtering on the workstations of your agents, you must verify that "wss://*.iadvize.com" is whitelisted.
There will be no impact on the platform.
No interruption of service is expected during this maintenance.
Posted on Sep 28, 17:15 CEST