Partially Degraded Service
Admin Web App   ? Operational
Agent Web App   ? Operational
Mobile Community App   Degraded Performance
Website widget   Operational
API   ? Operational
Conversation message delivery Operational
Website chat service   Operational
Social chat service   ? Operational
Website video service   Operational
Website call service   Operational
Bot service (beta)   Operational
Inner components Operational
Mirroring   ? Operational
Reporting   ? Operational
Community livefeed   Operational
Call Recording   Operational
API Twilio   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to correct an issue on the connection to the iAdvize mobile application, we will perform a maintenance on our Ejabberd server between 10:00PM (UTC+1) to 12:00AM (UTC+1).
During this time, you might have perturbations on the agent app.
Thank you for your understanding.
Posted on May 25, 17:33 CEST
Past Incidents
May 26, 2018

No incidents reported today.

May 25, 2018
Completed - The scheduled maintenance has been completed.
May 25, 17:34 CEST
Scheduled - In order to upgrade to the last public version, we will perform a maintenance on our Ejabberd server between 10:00PM (UTC+1) to 11:00PM (UTC+1).
During this time, you might have perturbations on the agent app.
Thank you for your understanding.
May 22, 17:30 CEST
Resolved - Our technical team has resolved the problem impacting the opening of social & SMS messages from the discussion panel, the situation is back to normal.
You may notice latencies when opening social conversations, we are currently working on it.

The connection to the mobile application is still not working, a maintenance will be performed tonight in order to solve this problem.
May 25, 16:59 CEST
Identified - There is currently an incident, with the following impacts:
- Social & SMS messages cannot be opened from the discussion panel (they are displayed as "Being processed)
- The connection to the iAdvize mobile application is currently not working

We are working to restore the service and will update you as we learn more.
May 25, 10:14 CEST
May 24, 2018
Resolved - After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal.

Thanks a lot for your patience.
May 24, 15:44 CEST
Update - We have experienced instabilities on our service orchestration, resulting in downtimes on several features of the solution, mainly impacting the desk application. An upgrade of the orchestrator has fixed the problem.
We are now monitoring the situation, everything is back to normal.
May 24, 11:29 CEST
Monitoring - The situation is now back to normal, our technical team continues the monitoring of our infrastructure.
May 24, 09:47 CEST
Investigating - We are investigating on a problem concerning notifications (chat buttons / invitations / messages) that are not displayed on your website.
The consequence is a decrease of incoming contacts.
May 24, 09:29 CEST
May 23, 2018

No incidents reported.

May 22, 2018
Resolved - The situation is now back to normal, thank you for your patience.
May 22, 17:18 CEST
Monitoring - "Presence service" that manage agent's availability is up again. Notification are well displayed on your website.
May 22, 17:13 CEST
Investigating - We are investigating on a problem concerning notifications (chat buttons / invitations / messages) that are not displayed on your website due to Agent's availability not correctly detected.
The consequence is a decrease of incoming contacts.
May 22, 17:07 CEST
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018
Resolved - Back to normal for both Messenger and Facebook. Everything is working fine again.
A final bug has been resolved on Facebook side and we are now able to reconnect your Facebook Pages.
May 16, 12:07 CEST
Identified - Our iAdvize App used to collect Facebook Pages conversations for our customers has been disconnected from the Facebook system.

Following the recent scandals about private data leaks to third party editor, Facebook blocked the connection and reconnection of apps to their infrastructure (more: https://messenger.fb.com/newsroom/messenger-platform-changes-in-development/)

In consequence, we can’t reconnect our App to Facebook and our customers can’t handle Facebook conversations for the moment.

We’ll keep you updated as soon as we have more information about the resolution.
Apr 6, 16:11 CEST
May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.