tag:status-sd.iadvize.com,2005:/historyiAdvize (SD) Status - Incident History2024-03-23T11:08:00+01:00iAdvize (SD)tag:status-sd.iadvize.com,2005:Incident/199650322024-02-12T10:49:47+01:002024-02-12T10:49:47+01:00Service disruption<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:49</var> CET</small><br><strong>Resolved</strong> - All our services are now operating normally.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:51</var> CET</small><br><strong>Investigating</strong> - There is currently an incident impacting our services.<br /><br />We are working to restore the service and will update you as we learn more.</p>tag:status-sd.iadvize.com,2005:Incident/197943042024-01-30T08:00:50+01:002024-01-30T08:00:50+01:00Scheduled maintenance on January 30 : Livechat databases migration<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>05:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>14:50</var> CET</small><br><strong>Scheduled</strong> - **WHAT & WHY**<br />We will perform a migration on database dedicated to our Livechat services (Engagement, Routing and Conversation) on Tuesday, January 30, 2023, between 05:00 to 08:00 (CET). <br />This action aims to apply version upgrade and security patches.<br /><br />**IMPACTS ON COMPONENTS**<br />- The display of notifications and chatboxes on your sites, as well as the ability to create a conversation for your visitors, may be affected by slowdowns during the maintenance period. But we don't expect a general interruption of the Livechat app.<br />- The Conversation panel and Administration app will ne not be impacted by this maintenance.<br />- No modifications to platform features are expected.<br /><br />**HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE**<br />- All iAdvize clients are concerned by this maintenance.<br /><br />**MAINTENANCE PERIOD**<br />- Paris/France (CET) : January 30, 05:00 - 08:00<br />- Asia/China (CST): January 30, 12:00 - 15:00<br />- US/Eastern (EST): January 29/30, 23:00 - 02:00<br />- US/Pacific (PST): January 29, 20:00 - 23:00</p>tag:status-sd.iadvize.com,2005:Incident/190551772023-11-08T11:23:19+01:002023-11-08T11:23:19+01:00P1 - Conversations cannot be distributed<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:23</var> CET</small><br><strong>Resolved</strong> - The problem was identified and resolved by our teams. <br />The conversations concerned have been distributed. <br /><br />We apologise for any inconvenience caused.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing a problem with the service that manages the distribution of conversations. <br />Initiated conversations are no longer routed correctly. Our technical team is currently working to resolve the problem.<br />The next update will take place in 15 minutes at the latest.</p>tag:status-sd.iadvize.com,2005:Incident/190355542023-11-06T16:02:15+01:002023-11-06T16:03:04+01:00P1 - Service disruption - conversation routing to agents<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>16:02</var> CET</small><br><strong>Resolved</strong> - We experienced an incident affecting the distribution of conversations between 14:52 and 15:51 CET.<br />As a result, connected agents were unable to receive conversations during this period.<br /><br />Rest assured that the problem has now been resolved.</p>tag:status-sd.iadvize.com,2005:Incident/189695982023-10-30T17:21:48+01:002023-10-30T17:21:48+01:00P1 - No engagement notification displayed<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>17:21</var> CET</small><br><strong>Resolved</strong> - Between 4:15pm CEST and 4:30pm CEST today, we experienced a problem with the service used to manage the display of engagement notifications on the web. The problem is now solved.</p>tag:status-sd.iadvize.com,2005:Incident/189344872023-10-26T16:05:36+02:002023-10-30T11:02:19+01:00Service disruption - personal canned answers are not available on the conversation panel<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:05</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:34</var> CEST</small><br><strong>Monitoring</strong> - Personal canned answers have been restored.<br /><br />Your agents can now use them normally.<br /><br />Thanks again for your patience.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:12</var> CEST</small><br><strong>Identified</strong> - An incident is currently ongoing on personal canned answers.<br /><br />As a result, your agents may notice that some personal canned answers normally available are currently missing.<br /><br />We are currently working on the restoration of the service.<br /><br />Thanks for your understanding.</p>tag:status-sd.iadvize.com,2005:Incident/189094342023-10-24T09:34:47+02:002023-10-24T09:34:47+02:00RESOLVED - P1 - Conversation panel and livechat were unavailable<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>09:34</var> CEST</small><br><strong>Resolved</strong> - This morning, from 09:03 to 09:09 CEST, we experienced instabilities on the conversation panel and the livechat.<br />The technical team intervened to stabilise the platform.<br />Situation is back to normal, we are sorry for the inconvenience.</p>tag:status-sd.iadvize.com,2005:Incident/187084952023-10-06T17:00:06+02:002023-10-06T17:00:06+02:00P1. Visitor engagement service partially functional<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> CEST</small><br><strong>Resolved</strong> - After this monitoring period, we confirm that the situation has returned to normal. <br />Thank you for your patience and understanding.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:19</var> CEST</small><br><strong>Monitoring</strong> - We have confirmed that things have returned to normal in the last few minutes, and are monitoring activity on the platform.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:10</var> CEST</small><br><strong>Identified</strong> - We are continuing our actions and seeing improvements. Engagement notifications are appearing again, but we have not yet returned to pre-incident volumes.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:57</var> CEST</small><br><strong>Update</strong> - We have identified the source of the problem and are working to resolve it. <br />The administration engagement section is also currently unavailable. <br />Thank you for your patience.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:55</var> CEST</small><br><strong>Investigating</strong> - We're seeing a high number of errors in the visitor engagement service (triggering engagement rules and displaying notifications). <br />We are working on resolving the problem.</p>tag:status-sd.iadvize.com,2005:Incident/181137462023-08-11T15:40:00+02:002023-08-11T15:40:00+02:00P1 - Difficulty to load the desk<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>15:40</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>10:44</var> CEST</small><br><strong>Monitoring</strong> - A fix has just been implemented and we confirm that the problem has been resolved. <br />We invite affected users to refresh their browser to reload the desk correctly. <br /><br />We are monitoring activity.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>10:14</var> CEST</small><br><strong>Update</strong> - We have identified the source of the problem and a patch is currently being deployed.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>10:04</var> CEST</small><br><strong>Investigating</strong> - We're seeing instability when it comes to connecting to the desk. <br />The problem is probably random and does not affect all users. <br />We are currently investigating.</p>tag:status-sd.iadvize.com,2005:Incident/174771672023-06-05T14:46:37+02:002023-06-05T14:46:37+02:00P2 - Disturbance of message exchanges<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:46</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>12:26</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>12:20</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>12:13</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> CEST</small><br><strong>Investigating</strong> - You may notice some disturbances on message exchanges: from time to time, messages sent by agents are not received by visitors.<br /><br />We are currently investigating the issue.</p>tag:status-sd.iadvize.com,2005:Incident/173648452023-05-25T15:17:42+02:002023-05-25T15:17:42+02:00Unable to connect to the desk<p><small>May <var data-var='date'>25</var>, <var data-var='time'>15:17</var> CEST</small><br><strong>Resolved</strong> - The problem is now solved. <br /><br />Thank you for your patience and understanding</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>15:11</var> CEST</small><br><strong>Identified</strong> - We have identified a problem impacting the loading of the desk. We are actively working to resolve it.</p>tag:status-sd.iadvize.com,2005:Incident/160524412023-02-07T15:32:47+01:002023-02-07T15:32:47+01:00Punctual routing error and slowness in messages exchanges<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:32</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:30</var> CET</small><br><strong>Monitoring</strong> - We managed to fix the error rate on the messages exchange service.<br />We are monitoring the results.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:08</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.<br />Thank you for your patience.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:39</var> CET</small><br><strong>Investigating</strong> - We noticed an increase in the error rate on the messages exchange service. <br />A small percentage of conversations were affected resulting in the visitor not being able to initiate the conversation. Slowness on message exchanges could also be observed on the discussion panel.<br />Our tech teams is working on topic.</p>tag:status-sd.iadvize.com,2005:Incident/160009372023-02-02T01:14:49+01:002023-02-02T01:14:49+01:00Access disruption<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>01:14</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>01:03</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>00:58</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>00:50</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>00:49</var> CET</small><br><strong>Investigating</strong> - The connection to the iAdvize administration and discussion panel is currently slow or impossible. We are working on the problem to get it resolved as soon as possible.</p>tag:status-sd.iadvize.com,2005:Incident/158033542023-01-24T08:00:29+01:002023-01-24T08:00:29+01:00Scheduled maintenance on the 24h of January : Database service update (2/2)<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>04:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:59</var> CET</small><br><strong>Scheduled</strong> - <b>WHAT & WHY</b><br />We will perform a major maintenance on our main database service. This action will be carried out in two steps.<br />The second will take place on Tuesday, January 24, 2022, between 04:00 to 08:00 CET. <br />These actions aim to improve maintainability, stability and performances of this database central to iAdvize platform.<br /><br /><b>IMPACTS ON COMPONENTS</b><br />- During this maintenance, access to the iAdvize platform (administration, discussion panel, mobile apps) will be temporarily cut off with no possibility to receive and manage conversations.<br />- Engagement notifications allowing visitors to start a conversation from your sites will be temporarily cut off.<br />- Public API endpoints (Rest and GraphQL) will be temporarily cut off.<br />- No modifications to platform features are expected. <br /><br /><b>HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE</b><br />If your agents and managers/administrators have planned to use iAdvize plateform this period, you will be concerned by this maintenance.<br /><br /><b>MAINTENANCE PERIOD</b><br />- Paris, France (CET) : January 24, 04:00 - 08:00<br />- Asia/China: January 24, 11:00 - 15:00<br />- US/Eastern: January 23, 22:00 - 02:00<br />- US/Pacific: January 23, 19:00 - 23:00</p>tag:status-sd.iadvize.com,2005:Incident/158033422023-01-19T08:00:39+01:002023-01-19T08:00:39+01:00Scheduled maintenance on the 19h of January : Database service update (1/2)<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>07:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:56</var> CET</small><br><strong>Scheduled</strong> - <b>WHAT & WHY</b><br />We will perform a major maintenance on our main database service. This action will be carried out in two steps.<br />The first will take place on Thrusday, January 19, 2022, between 07:00 to 08:00 CET and is used to prepare the second step planned in a few days.<br />These actions aim to improve maintainability, stability and performances of this database central to iAdvize platform.<br /><br /><b>IMPACTS ON COMPONENTS</b><br />- During this maintenance, access to the iAdvize platform (administration, discussion panel, mobile apps) may be impacted with non-blocking random errors/timeout. <br />- No modifications to platform features are expected. <br /><br /><b>HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE</b><br />If your agents and managers/administrators have planned to use iAdvize plateform this period, you will be concerned by this maintenance.<br /><br /><b>MAINTENANCE PERIOD</b><br />- Paris, France (CET) : January 19, 07:00 - 08:00<br />- Asia/China: January 19, 14:00 - 15:00<br />- US/Eastern: January 19, 01:00 - 02:00<br />- US/Pacific: January 18, 22:00 - 23:00</p>tag:status-sd.iadvize.com,2005:Incident/158805092023-01-17T12:00:00+01:002023-01-19T09:58:02+01:00Bots are no longer able to transfer or close conversations<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:00</var> CET</small><br><strong>Resolved</strong> - On January 17, 2023, from 12 to 3pm, we experienced instabilities related to the bots. Indeed, they could no longer transfer conversations to agents or close them.<br /><br />At 3pm, the bots were operational again.<br />We are sorry for the inconvenience caused.</p>tag:status-sd.iadvize.com,2005:Incident/151598442022-12-14T14:57:13+01:002022-12-14T14:57:13+01:00Slowdowns - Access to iAdvize<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:57</var> CET</small><br><strong>Resolved</strong> - All our services are now operating normally. We appreciate your patience as we worked through this and apologize for the inconvenience.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:12</var> CET</small><br><strong>Monitoring</strong> - The access to the platform is operational again. Our teams monitor the platform.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:08</var> CET</small><br><strong>Identified</strong> - The issue has been identified. Some actions are still ongoing. The return to normal is gradual.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:06</var> CET</small><br><strong>Investigating</strong> - Slowdowns are currently impacting the access to the platform. Our technical team is working on it.</p>tag:status-sd.iadvize.com,2005:Incident/127819202022-11-17T01:30:34+01:002022-11-17T01:30:34+01:00Scheduled maintenance on the 17h of November : Whatsapp messages processing service scale-up<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>01:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>00:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>18:07</var> CET</small><br><strong>Scheduled</strong> - *WHAT & WHY*<br />We will perform a maintenance on the Whatsapp messages processing database on Thursday, November 17, 2022, between 00:30 to 01:30 UTC+1. <br />This action aims to scale-up the database dedicated to Whatsapp message treatment from the iAdvize platform.<br /><br />*IMPACTS ON COMPONENTS*<br />- The reception and processing of Whatsapp messages from the iAdvize discussion panel will be temporarily cut off.<br />- No modifications to platform features are expected. <br /><br />*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*<br />If your agents process Whatsapp messages from iAdvize discussion panel, you will be concerned by this maintenance.<br /><br />*MAINTENANCE PERIOD*<br />- Paris, France (UTC+1) : November 17, 00:30 - 01:30<br />- Asia/China: November 17, 07:30 - 08:30<br />- US/Eastern: November 16, 18:30 - 19:30<br />- US/Pacific: November 16, 15:30 - 16:30</p>tag:status-sd.iadvize.com,2005:Incident/123751212022-10-20T17:17:39+02:002022-10-20T17:17:39+02:00Unable to connect to the platform<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>17:17</var> CEST</small><br><strong>Resolved</strong> - After a period of monitoring, we confirm the end of the anomaly.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>16:20</var> CEST</small><br><strong>Monitoring</strong> - The application is back online. We continue to monitor the activity.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>16:15</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing difficulties accessing the iAdvize platform. <br />Our technical team is mobilized to solve this problem as soon as possible. <br />This does not impact ongoing conversations</p>tag:status-sd.iadvize.com,2005:Incident/103707352022-07-11T08:00:30+02:002022-07-11T08:00:30+02:00Scheduled maintenance on the 11th of July : iAdvize social channels performance improvement<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>08:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>16:58</var> CEST</small><br><strong>Scheduled</strong> - *WHAT & WHY*<br />Our technical team will be performing an update of our infrastructure dedicated to social channels in order to ensure better performance and stability.<br />This will occur on Monday, July, 11, 6:00 - 8:00 UTC+2 (Paris timezone).<br /><br />*IMPACTS ON COMPONENTS*<br />During this update:<br />- Receiving and sending of social messages from the conversation panel dedicated to agents will be temporarily cut off (Facebook, Facebook Messenger, Twitter, Whatsapp, SMS, Apple Messages for Business). <br />- All social messages sent by visitors to human Agents or iAdvize based bots during maintenance will be well captured and put on hold. They will then be pushed to humans/bots for treatment at the end of the intervention.<br />- The access to the engagement campaigns configuration from the administration will be temporarily cut<br />- No modifications on platform features are expected.<br /><br />*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*<br />During this maintenance:<br />- If your agents process conversions from social channels they will be affected by this maintenance. If not, the conversation panel will not be impacted.<br />- The iAdvize administration for Managers and Administrators will not be impacted except for engagement campaigns configuration.<br /><br />*MAINTENANCE PERIOD*<br />- Paris, France (UTC+2): July 11 6:00 - 8:00<br />- US/Pacific: July 10, 21:00 - 23:00<br />- US/Eastern: July 11, 0:00 - 2:00<br />- Asia/China: July 11 12:00 - 14:00</p>tag:status-sd.iadvize.com,2005:Incident/104792282022-07-06T18:33:02+02:002022-07-06T18:33:02+02:00Video conversations are no longer displayed on the desk<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>18:33</var> CEST</small><br><strong>Resolved</strong> - After the deployment of a patch, we confirm the return to normal.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>17:07</var> CEST</small><br><strong>Identified</strong> - We have identified the source of the problem and are currently preparing a fix. <br />Visitors who have initiated a video conversation can still exchange text messages with agents. <br /><br />We thank you in advance for your patience.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:52</var> CEST</small><br><strong>Investigating</strong> - We have identified a problem on the Video channel. <br />Once the conversation is started on the visitor's side, it is not correctly displayed in the desk. We are currently investigating the problem.</p>tag:status-sd.iadvize.com,2005:Incident/103671672022-06-21T14:07:21+02:002022-06-21T14:07:21+02:00Random access to the platform<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>14:07</var> CEST</small><br><strong>Resolved</strong> - After a monitoring period, we close this incident. We apologize for the inconvenience and thank you in advance for your understanding.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:56</var> CEST</small><br><strong>Monitoring</strong> - We are seeing a full recovery. We continue to monitor the activity of the platform.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:46</var> CEST</small><br><strong>Update</strong> - The network problem affects a large number of services on the Internet including iAdvize.<br />We are seeing a gradual recovery on all our services. We will continue to monitor activity until full recovery. We thank you for your patience.<br />Next update coming in 15 minutes.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:33</var> CEST</small><br><strong>Identified</strong> - We are currently experiencing problems accessing the platform. The access is random.<br />The problem is with our user authentication management provider, which is itself affected by a network problem. <br />The resolution of the incident is in progress.</p>tag:status-sd.iadvize.com,2005:Incident/101246192022-06-06T08:00:35+02:002022-06-06T08:00:35+02:00Scheduled maintenance on the 6th of June : iAdvize social channels security update<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>17:13</var> CEST</small><br><strong>Scheduled</strong> - *WHAT & WHY*<br />Our technical team will be performing an update of our infrastructure dedicated to social channels in order to benefit from last security patches.<br />This will occur on Monday, June, 6, 6:00 - 8:00 UTC+2 (Paris timezone).<br /><br />*IMPACTS ON COMPONENTS*<br />During this update:<br />- Receiving and sending of social messages from the conversation panel dedicated to agents will be temporarily cut off (Facebook, Facebook Messenger, Twitter, Whatsapp, SMS, Apple Messages for Business). <br />- All social messages sent by visitors to human Agents or iAdvize based bots during maintenance will be well captured and put on hold. They will then be pushed to humans/bots for treatment at the end of the intervention.<br />- No modifications on platform features are expected.<br /><br />*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE*<br />During this maintenance:<br />- If your agents process conversions from social channels they will be affected by this maintenance. If not, the conversation panel will not be impacted.<br />- The iAdvize administration for Managers and Administrators will not be impacted.<br /><br />*MAINTENANCE PERIOD*<br />- Paris, France (UTC+2): June 6, 6:00 - 8:00<br />- US/Pacific: June 5, 21:00 - 23:00<br />- US/Eastern: June 6, 0:00 - 2:00<br />- Asia/China: June 6, 12:00 - 14:00</p>tag:status-sd.iadvize.com,2005:Incident/99662452022-05-11T18:06:02+02:002022-05-11T18:06:02+02:00Access to the platform unavailable<p><small>May <var data-var='date'>11</var>, <var data-var='time'>18:06</var> CEST</small><br><strong>Resolved</strong> - We confirm the incident has been resolved.<br />The access to the administration and the conversation panel is functional.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:45</var> CEST</small><br><strong>Monitoring</strong> - Access to the administration and the conversation panel has been restored. We are currently monitoring the activity.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:40</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing a problem with access to the platform. The technical team is mobilized to solve this problem as soon as possible. <br /><br />Thank you for your patience.</p>tag:status-sd.iadvize.com,2005:Incident/95188082022-03-11T19:09:56+01:002022-03-11T19:09:56+01:00Disruptions on the listening of Twitter messages<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:09</var> CET</small><br><strong>Resolved</strong> - The problem detected this morning on the Twitter channel is now corrected.<br />Thanks again for your patience and understanding.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:45</var> CET</small><br><strong>Identified</strong> - We are experiencing disruptions on listening and capturing twitter messages since the morning of March 11, 2022.<br />Currently, new messages listened by the iAdvize platform are no longer displayed on the agents conversation panel.<br />We have identified the source of the problem and our technical teams are working to restore normal operation of the Twitter channel.<br />We thank you for your patience.</p>