The platform is accessible again. The problem came from a DNS resolution issue We are monitoring the activity to make sure that everything is operational.
Posted Sep 20, 2021 - 13:39 CEST
Investigating
We are currently experiencing a problem on the platform. The administration, the desk are inaccessible. Visitors can no longer engage in conversation. Our technical team is currently mobilized to solve the problem as soon as possible.
Posted Sep 20, 2021 - 13:21 CEST
This incident affected: Administration (Login), Conversation Panel (Login), and Visitor’s Interface (Engagement Notification, iAdvize Messenger).