Scheduled maintenance on the 15th of September : hosting infrastructure update
Completed
The scheduled maintenance has been completed.
Posted Sep 15, 2021 - 08:00 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 15, 2021 - 05:00 CEST
Update
We will be undergoing scheduled maintenance during this time.
Posted Aug 17, 2021 - 10:35 CEST
Scheduled
*WHAT & WHY*
Our technical team will be performing a major update of our hosting infrastructure in order to ensure better performance and security of the iAdvize platform.
This will occur on Tuesday, September 15th, 5:00 AM - 8:00 AM UTC+2 (Paris Time).
*IMPACTS*
We expect to cut traffic on our production servers for at most 60 minutes but you may notice the following effects during the whole intervention :
- All contact elements (contact buttons, invitations or engagement messages) will not be displayed on your websites
- iAdvize based BOTs and Third-party BOTs will not be displayed to visitors
- Social channels listening by iAdvize (Facebook, Messenger, Twitter, SMS, Whatsapp) won't be functional
- The connection to the conversation panel or mobile Apps won't be functional for Agents
- The iAdvize administration for Managers/Administrators won't be functional.
- iAdvize REST API, GraphQL API and webhooks won't be functional.
- No modifications on platform features are expected.
*MAINTENANCE PERIOD*
- UTC+2 (Paris, France): September 15, 5:00 AM - 8:00 AM
- US/Pacific: September 14, 8:00 PM - 11:00 PM
- US/Eastern: September 14, 11:00 PM - 2:00 AM
- Asia/China: September 15, 11:00 AM - 2:00 PM
Posted Jul 27, 2021 - 17:04 CEST
This scheduled maintenance affected: Administration (Login, Engagement settings, Distribution settings, Channel settings, Users management, Statistics, Sending email), Conversation Panel (Login, Conversation views, Message exchange, Conversation closure, Conversation transfert, Mirroring / Cobrowsing, Canned answer), Onsite Channels (Chat, Call, Video), Third Party Channels (Twitter, Facebook, Facebook Messenger, SMS, Mobile SDK), Visitor’s Interface (Engagement Notification, iAdvize Messenger), APIs (Rest API, GraphQL API, Webhook), and Mobile App, Bot.