Scheduled maintenance on the 19h of January : Database service update (1/2)
Completed
The scheduled maintenance has been completed.
Posted Jan 19, 2023 - 08:00 CET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 19, 2023 - 07:00 CET
Scheduled
WHAT & WHY
We will perform a major maintenance on our main database service. This action will be carried out in two steps.
The first will take place on Thrusday, January 19, 2022, between 07:00 to 08:00 CET and is used to prepare the second step planned in a few days.
These actions aim to improve maintainability, stability and performances of this database central to iAdvize platform.
IMPACTS ON COMPONENTS
- During this maintenance, access to the iAdvize platform (administration, discussion panel, mobile apps) may be impacted with non-blocking random errors/timeout.
- No modifications to platform features are expected.
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
If your agents and managers/administrators have planned to use iAdvize plateform this period, you will be concerned by this maintenance.
MAINTENANCE PERIOD
- Paris, France (CET) : January 19, 07:00 - 08:00
- Asia/China: January 19, 14:00 - 15:00
- US/Eastern: January 19, 01:00 - 02:00
- US/Pacific: January 18, 22:00 - 23:00
Posted Jan 09, 2023 - 16:56 CET
This scheduled maintenance affected: Administration (Login, Engagement settings, Distribution settings, Channel settings, Users management, Statistics, Sending email), Conversation Panel (Login, Conversation views, Message exchange, Conversation closure, Conversation transfert, Mirroring / Cobrowsing, Canned answer), Onsite Channels (Chat, Call, Video), Third Party Channels (Twitter, Facebook, Facebook Messenger, SMS, Mobile SDK), Visitor’s Interface (Engagement Notification, iAdvize Messenger), APIs (Rest API, GraphQL API, Webhook), and Mobile App, Bot.