Scheduled maintenance on the 24h of January : Database service update (2/2)
Completed
The scheduled maintenance has been completed.
Posted Jan 24, 2023 - 08:00 CET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 24, 2023 - 04:01 CET
Scheduled
WHAT & WHY
We will perform a major maintenance on our main database service. This action will be carried out in two steps.
The second will take place on Tuesday, January 24, 2022, between 04:00 to 08:00 CET.
These actions aim to improve maintainability, stability and performances of this database central to iAdvize platform.
IMPACTS ON COMPONENTS
- During this maintenance, access to the iAdvize platform (administration, discussion panel, mobile apps) will be temporarily cut off with no possibility to receive and manage conversations.
- Engagement notifications allowing visitors to start a conversation from your sites will be temporarily cut off.
- Public API endpoints (Rest and GraphQL) will be temporarily cut off.
- No modifications to platform features are expected.
HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE
If your agents and managers/administrators have planned to use iAdvize plateform this period, you will be concerned by this maintenance.
MAINTENANCE PERIOD
- Paris, France (CET) : January 24, 04:00 - 08:00
- Asia/China: January 24, 11:00 - 15:00
- US/Eastern: January 23, 22:00 - 02:00
- US/Pacific: January 23, 19:00 - 23:00
Posted Jan 09, 2023 - 16:59 CET
This scheduled maintenance affected: Administration (Login, Engagement settings, Distribution settings, Channel settings, Users management, Statistics, Sending email), Conversation Panel (Login, Conversation views, Message exchange, Conversation closure, Conversation transfert, Mirroring / Cobrowsing, Canned answer), Onsite Channels (Chat, Call, Video), Third Party Channels (Twitter, Facebook, Facebook Messenger, SMS, Mobile SDK), Visitor’s Interface (Engagement Notification, iAdvize Messenger), APIs (Rest API, GraphQL API, Webhook), and Mobile App, Bot.