Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 11, 2022 - 06:00 CEST
Scheduled
*WHAT & WHY* Our technical team will be performing an update of our infrastructure dedicated to social channels in order to ensure better performance and stability. This will occur on Monday, July, 11, 6:00 - 8:00 UTC+2 (Paris timezone).
*IMPACTS ON COMPONENTS* During this update: - Receiving and sending of social messages from the conversation panel dedicated to agents will be temporarily cut off (Facebook, Facebook Messenger, Twitter, Whatsapp, SMS, Apple Messages for Business). - All social messages sent by visitors to human Agents or iAdvize based bots during maintenance will be well captured and put on hold. They will then be pushed to humans/bots for treatment at the end of the intervention. - The access to the engagement campaigns configuration from the administration will be temporarily cut - No modifications on platform features are expected.
*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE* During this maintenance: - If your agents process conversions from social channels they will be affected by this maintenance. If not, the conversation panel will not be impacted. - The iAdvize administration for Managers and Administrators will not be impacted except for engagement campaigns configuration.
*MAINTENANCE PERIOD* - Paris, France (UTC+2): July 11 6:00 - 8:00 - US/Pacific: July 10, 21:00 - 23:00 - US/Eastern: July 11, 0:00 - 2:00 - Asia/China: July 11 12:00 - 14:00
Posted Jun 21, 2022 - 16:58 CEST
This scheduled maintenance affected: Third Party Channels (Twitter, Facebook, Facebook Messenger, SMS, Mobile SDK) and Conversation Panel (Conversation views, Message exchange).