Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 06, 2022 - 06:00 CEST
Scheduled
*WHAT & WHY* Our technical team will be performing an update of our infrastructure dedicated to social channels in order to benefit from last security patches. This will occur on Monday, June, 6, 6:00 - 8:00 UTC+2 (Paris timezone).
*IMPACTS ON COMPONENTS* During this update: - Receiving and sending of social messages from the conversation panel dedicated to agents will be temporarily cut off (Facebook, Facebook Messenger, Twitter, Whatsapp, SMS, Apple Messages for Business). - All social messages sent by visitors to human Agents or iAdvize based bots during maintenance will be well captured and put on hold. They will then be pushed to humans/bots for treatment at the end of the intervention. - No modifications on platform features are expected.
*HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE* During this maintenance: - If your agents process conversions from social channels they will be affected by this maintenance. If not, the conversation panel will not be impacted. - The iAdvize administration for Managers and Administrators will not be impacted.
*MAINTENANCE PERIOD* - Paris, France (UTC+2): June 6, 6:00 - 8:00 - US/Pacific: June 5, 21:00 - 23:00 - US/Eastern: June 6, 0:00 - 2:00 - Asia/China: June 6, 12:00 - 14:00
Posted Jun 01, 2022 - 17:13 CEST
This scheduled maintenance affected: Third Party Channels (Twitter, Facebook, Facebook Messenger, SMS, Mobile SDK) and Conversation Panel (Message exchange).